Frequently asked questions

Can I cancel my monthly wash pass at any time?

Yes, you can cancel your membership at any time directly through the app. However, no refunds or credits will be issued for partial months.

What happens if I cancel and re-enroll within 30 days?

f you cancel your subscription and re-enroll within 30 days, your re-enrollment date will align with your previous subscription cycle, and you will be billed as a continuation of the prior month.

Can I use my monthly wash pass for multiple cars?

No, the monthly wash pass is valid for one vehicle only. If another vehicle is washed using your pass, it will automatically be added to your family plan, and your monthly charges will increase accordingly.

Are there any restrictions on the monthly wash pass?

Yes, the monthly wash pass cannot be used with other discounts or promotions. Additionally, the service is subject to availability and may be impacted by adverse weather conditions or maintenance closures.

Can I use my monthly wash pass at one of the self serve car wash bays?

No, the monthly pass can be used at the automatic touchless bays only.

What happens if the car wash is closed for bad weather or major maintenance?

The operator reserves the right to close the car wash without notice for maintenance or adverse weather conditions. These closures do not qualify for refunds or credits.

What if I have questions about my bill or there is an error on my transaction?

If you have any questions or concerns about your transaction, we encourage you to contact us directly for a fast and friendly resolution. We are committed to making things right and offering an easy solution, which is much faster than going through your bank.

Will I receive notifications about my account or promotions?

Yes, by enrolling, you consent to receive email and text communications regarding your account, car wash updates, and marketing activity. You can unsubscribe at any time, but unsubscribing may result in losing access to automated alerts about your account.

What data does the app collect and how is it used?

The app collects information such as location services, app analytics, notification services, payment details, and personal information (name, phone, and email). This data is used for account management, car wash operations, and marketing purposes.